Authentication

This page covers getting into Palau: creating your account, signing in, and what to do when sign-in doesn’t work.

Sign up

How you join depends on whether someone has already added you.

• You were invited: an admin on your organisation’s account added your email address. Use the sign-up link they shared and sign up with that exact email address. You join their account automatically.
• You’re starting fresh: sign up at app.palauproject.com. A new account is created for you.

Note

Palau doesn’t send invitation emails. If you’re expecting an invite, ask your admin for the sign-up link.

Sign in

1. Go to app.palauproject.com.
2. Sign in with your email and password, or with Google.
3. If your organisation uses single sign-on (SSO), use the sign-in link your organisation gave you instead.

You stay signed in while you’re active. After a day without activity you’ll be asked to sign in again.

To sign out, go to Account settings and select Log out.

Two-factor authentication

Your account admin can require two-factor authentication (2FA) for everyone on the account. If it’s required, Palau asks you to set it up the next time you sign in.

1. Install an authenticator app, such as Google Authenticator, Microsoft Authenticator or Duo Mobile.
2. Scan the QR code shown in Palau with the app.
3. Enter the six-digit code from the app.

If you sign in with SSO, your organisation’s identity provider handles 2FA instead.

Sign-in problems

If Palau can’t sign you in, you’ll see a message explaining why.

Message	What to do
Email already in use	Sign in the same way you did the first time, for example with Google instead of a password.
Single sign-on required	Your account only allows SSO. Use your organisation’s sign-in link.
No access to this account	Ask your admin to add you, then try again.
Not a member of this organisation	Ask an admin to invite you, or use your own organisation’s sign-in link.
Organisation not set up or Single sign-on not set up	Your organisation’s SSO setup isn’t finished. Contact your admin.
Missing email address or No email address found	Your sign-in didn’t include an email address. Try another sign-in method or contact your admin.
We couldn’t sign you in	Try again. If it keeps happening, contact your admin.